1. Who we are
Merritt Mobile Therapy, PLLC, doing business as Physio Plus Physical Therapy ("Physio+," "we," "us," or "our"), is a doctor of physical therapy practice operating three locations in Lindale and Tyler, Texas, along with remote care subscriptions. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
This Privacy Policy applies to all interactions with Physio+ including our website, online forms, scheduling tools, in-clinic visits, telehealth visits, and text messaging programs.
2. Information we collect
We collect information you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Demographic information (date of birth, gender) when relevant to care
- Health and intake information you share for the purpose of receiving physical therapy care
- Payment and billing information
- Communications you send to us, including form submissions and text messages
- Information you provide when you opt in to receive text messages from us, including your mobile phone number and your SMS consent record
We also collect certain information automatically when you use our website, including IP address, browser type, device information, referring URL, and usage data through cookies and similar technologies.
3. How we use your information
We use the information we collect to:
- Schedule, deliver, and follow up on physical therapy care
- Process payments, insurance, and billing
- Send appointment reminders, treatment updates, and care instructions to patients who have opted in to text messaging
- Respond to questions, comments, and requests
- Improve our website, services, and patient experience
- Comply with legal, regulatory, and licensing obligations applicable to a Texas physical therapy practice
- Detect, prevent, and address fraud, abuse, and security issues
4. Information sharing and disclosure
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share your information with:
- Service providers who perform services on our behalf, such as scheduling software, payment processing, electronic health records, and SMS delivery
- Healthcare partners involved in your care plan, with your authorization where required
- Professional advisors including legal counsel, accountants, and auditors
- Government authorities when required by law, subpoena, or court order
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not share, sell, or rent your mobile phone number or SMS opt-in consent to any third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of service delivery, such as SMS platform providers, is permitted, and these subcontractors are bound by appropriate confidentiality obligations.
5. Text messaging program
When you opt in to receive text messages from Physio+, you consent to receive appointment reminders, treatment updates, lab and imaging results when applicable, care instructions related to your active plan, and account or scheduling notifications at the phone number you provided.
- Message frequency varies
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message
- For help, reply HELP to any message or contact us at hello@physioplustx.com or 903.492.5215
- Your consent to receive text messages is not a condition of receiving care or using our services
Your mobile phone number and opt-in consent data will not be shared with any third parties for marketing or promotional purposes. We retain opt-in consent records as required for compliance purposes.
Full SMS terms are available at our SMS Communication Consent page.
6. Health information and HIPAA
As a healthcare provider, Physio+ is also subject to the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas health privacy laws. Protected Health Information (PHI) collected during care is governed by our Notice of Privacy Practices, which is provided to patients at intake and is available on request. This Privacy Policy applies to information collected through our website and marketing channels and complements, rather than replaces, our HIPAA Notice of Privacy Practices.
7. Data security
We implement appropriate administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No system is 100% secure. If you believe your information has been compromised, contact us immediately at hello@physioplustx.com.
8. Your rights and choices
- You can access, correct, or request deletion of your personal information by contacting us at hello@physioplustx.com
- You can opt out of text messages at any time by replying STOP
- You can opt out of marketing emails by clicking the unsubscribe link in any email
- You can request a copy of our HIPAA Notice of Privacy Practices for information about your rights regarding PHI
9. Children's privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. Pediatric patients of Physio+ are scheduled by a parent or legal guardian who acts as the responsible party for that patient's information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. Material changes will be communicated through prominent notice on our website or by email where appropriate.
11. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at:
Merritt Mobile Therapy, PLLC
doing business as Physio Plus Physical Therapy
140 E Eagle Spirit Dr
Lindale, TX 75771
hello@physioplustx.com
903.492.5215